Information Technology Services

Customer Service is our Business.

 

The Good Hope Companies provides information technology (IT) services covering a wide variety of technical disciplines. Appropriate resources are recruited based on the specific needs of the customer. This allows us to efficiently and economically satisfy customer requirements. TGHC invests in ongoing training and professional certifications in order to keep pace with ever-evolving world of technology. Cloud Computing Coming Soon!!!!!.

  

Voice and Data

Voice and Data Cabling Installers

As one of the leading national Installation cable companies, we strive to provide a broad range of communications , IT and security installation services for your rapidly growing business.

Our www.BICSI.org certified RCDD technicians with years of experience will assist you in the assessment and design of even your most complex cabling installation.

 

When designing your network infrastructure, our RCDD will take into consideration not only your immediate needs, but in addition look towards the future for possible growth and technology changes that could impact you in the near or the unforeseeable future

Printer Technology

​Good Hope Tech provides factory-authorized service for over  twenty OEM’s. That means you can be assured the technician we send  out to repair your Printer has the skills and the expertise to do the job  right. Our field technicians have the security of knowing if they run into  a unique challenge in the our in-house support staff can quickly and  easily diagnose and triage over the phone. We built the industry’s best  response infrastructure designed with a single purpose – to deliver the absolute  best printer service in the industry.

                  From initial call triage through superior resolution, we  focus daily on providing the fastest response and repair times available. Our  average trips per service ticket and average parts per service ticket ​are both  below the industry averages. And we know why that is. The foundation of our  printer service delivery model is built on the philosophy of one part, one  trip, one fix. We get it done right and we get it done fast, which provides you  with repairs that are 100% to specifications.

                  Our Printer & Multifunction services return your broken  equipment back to standardized efficiency. We service virtually every printer  on the market today with a fleet of technicians that are among the best in the  industry. Our best-in-class service model offers you the rapid response,  service and support you need.

                  Good Hope Tech proactively manages our technician’s certifications as  well as their qualifications. Printer technology changes quickly and we demand  that our technicians stay ahead of the curve by keeping their certifications  current and their knowledge base up to date.

                  Do you need support for your line printers, dot matrix, laser,  thermal or ink jet models? One call is all you need to make to access the right  technician to service your aging legacy equipment as well as your most recent  and advanced multifunction devices.               

Telecommunications Services.

Telecommunications Services

TGHC provides complete telecommunications support services. Telecommunications is one of our core businesses. We are a cable and structured wiring support service provider to a wide variety of government and private sector clients. Our technical staff has extensive experience in assembling and trouble shooting networks and provides these services at a level of high quality and efficiency that exceeds expectations. TGHC has an experienced staff of technicians that work with our clients to analyze, engineer, implement and maintain new and existing communications systems.

 

 

TGHC, Telecommunications services performed included but are not limited to: Administration Telephone Systems (ATS), Base Communication Operation (BCO), Digital Switching Systems, Wireless Systems, Certified Cable Splicer’s, Technical Control Facility and Voice Over Internet Protocol, ( VoIP )

 

  • System Administration

  • Network Design and Management

  • Network and Information Security

  • Information Assurance

  • SDLC (System Development Life Cycle)

  • Database Architecture

  • Application Programming

  • Disaster Recovery

  • Contingency Planning

  • Help Desk Operations

  • Program Management

  • Administration

  • Documentation Development and Management

Education IT Services

Good Hope Technology  Support Services for K-12, Undergraduate and Graduate education include complete IT Lifecycle management for optimizing classrooms and providing cost-effective solutions for the institutions. We develop logistical solutions that include staging, deployment, preventative maintenance, warranty repair, out of warranty service and Lifecycle extension as well as disposal solutions that are governmentally compliant and meet the Green Initiatives of many of our Educational clients. GHT delivers smart solutions for the Education Industry.

Is your school or educational system looking to extend the life of your IT equipment? Contact GHT today to find out just how affordable it can be to have onsite maintenance for your existing equipment.  And do not worry whether it is under warranty or not, we have a solution for all of your equipment, regardless of its age or duty cycle. GHT understands the financial challenges faced by educational institutions and we are committed to making sure the students and faculty have the equipment they need when they need it.

 

Deployment Services

— GHT understands the requirements for coordinating and engaging in the deployment and installation of Educational Technology. Project Management processes are designed to ensure thorough site surveys, preparation, deployment, staging, assembly, networking and integration, configuration and testing. We complete the Educational Technology refresh by supporting end-of-life decisions from de-installation, to refurbishment, to parting out and ultimately, to total destruction in accordance with Green Initiatives and all governmental requirements. 

Support Services

 

— Providing support for Education Technology is the key to reducing classroom and administrative interruptions. Competent, efficient onsite service and repair of Educational IT equipment means making fast and accurate decisions and combining the right parts and skill sets for onsite resolutions. From remote diagnostics to onsite repair, Good Hope Technology leads the way in supporting Education Technology.

Equipment Racks and Rooms:

The environment for your expensive server and network infrastructure is crucial to its form and functionality. Our equipment room and rack technicians are familiar with all network hardware, cable management, power and environmental requirements.

 

Our all-round experience allows us to design and custom build equipment room(s) to best suit your needs, we can save valuable budget dollars while delivering the needed space, appearance, reliability, expandability and simple to manage design. Call us and ask our estimators to provide you a free consultation and quote.

Structured Wiring: Cabling for a reliable voice and data network is very critical but often overlooked; remarkably it is usually passed off to a general contractor or electrician to perform. 

Good hope Technology services include a fully staffed voice and data network cable contracting department.

 

Our experienced technicians can install and certify any size cabling project. When making major investments in your network, it only makes sense to have a single point of contact to design and warrant your entire platform.

 

DESKTOPS & LAPTOPS

DESKTOPS & LAPTOPS

Good Hope services the complete life cycle of your IT assets. The most heavily used equipment in your IT Asset Inventory are your desktops and laptops. Good Hope Services helps you maximize the investment in your PC’s by assisting with deployment, ongoing maintenance and ultimately equipment disposal.

 

And while many service providers adhere to the manufacturer’s directives for timelines on a product’s End of Life, Good Hope Services has never dropped a single piece of equipment from a maintenance plan. That means you get the peace of mind in knowing that we will be here to support your PC fleet tomorrow and for years to come.

 

The relationships we have with our parts providers puts GHS in a unique position to know in advance when service parts for particular devices begin to experience limited availability. Staying ahead of the curve from a viable support perspective is what we do.

 

GHS does not want you to be left out and we work with you to help you make the best decisions possible when managing your IT assets.The specific needs of your business are directly related to the support you can expect from GHS. Our professional PC services are built around your system’s requirements.

 

The desktop, laptops and PC’s in your company are the heart of your organization. If they should fail, your business needs immediate and expert technological support.GHS offers customizable service level agreements that allow you to design the service solution that meets the demands of your unique business. 

 

GHS is a “service only” company. We do not have obligations to manufacturers and we are not limited in the scope and variety of equipment we can service. Most businesses today have a mix of PC equipment. GHS is uniquely capable of servicing your mixed fleet environment.

 

Our philosophy has always been to combine quality products and professional workmanship with customer specific solutions. We know how important it is to keep your business running smoothly. Finding the right solution to your Desktop and Laptop service requirements is as easy as contacting GHS.

Financial & Legal

Good Hope Technology knows that creating the perfect IT solution for each of our client’s means knowing our client’s needs as well of the intricacies of their market. That is even more important to our financial and legal clients.


GHT got its start in the IT services industry  years ago by providing exclusive support and services to the legal market. Our name today continues to reflect our heritage and commitment to our core foundation.


Confidentiality and security are at the forefront of their IT service decision making process.

 

GHT provides peace of mind to our clients by delivering consistent, efficient and secure support for their IT service needs. From onsite data destruction to secure data imaging GHT understands that our clients concerns are for the security of sensitive data. 

We develop a secure service solution with our clients, as opposed to for our clients. We identify their security concerns and build the service solution to meet those expectations. Trust GHT to respect the needs you have for secure and reliable IT service.

 

Remote Data BackUp-New Service.

GHT Solutions is proud to announce Remote Data Backup, a business-class online data backup service that safely and inexpensively stores a company’s critical data at a secure offsite location. Remote Data Backup enables businesses to immediately protect and restore digital information 24 x 7 x 365.

How does Remote Data Backup work?

GHT Solutions installs the software on the customer network or PC – an automated backup schedule is established from one machine on the network for the specified servers and PCs to be protected.

 

Data is collected from the specified servers and PCs across the LAN/WAN according to the schedule.

The data is encrypted and compressed prior to being transferred offsite.

Backup data is then immediately transferred offsite to a secure Data Center via a DSL, WiFi or T-1 internet connection.

 

Backups are held offsite and are available 24x7 for rapid restore.

Data is then backed up again at the Data Center, providing a second offsite copy.

 

Support Services

– Providing support for financial and legal technology is the key to reducing lost productivity, delivering superior customer service and maintaining client confidentiality. Competent, efficient onsite service and repair of financial and legal IT equipment means making fast and accurate decisions and combining the right parts and skill sets for onsite resolutions. From remote diagnostics to onsite repair, Barrister leads the way in supporting financial and legal technology.


Network Infrastructure is transport mechanism for all of the data on your network. With a constantly increasing amount of data being produced and accessed on a regular basis, the need for solid dependable network infrastructure is more important then ever. Left unchecked, streaming media and recreational Web surfing can clog corporate networks with unnecessary traffic and starve mission-critical applications of the bandwidth needed to run effectively.

Additionally, both service providers and corporations alike need to be able to protect themselves from flash-traffic situations and to manage their external bandwidth access costs. To protect bandwidth and scale networks in size requires an infrastructure design that employs policy-based controls to manage content, users, and protocols.


 Good Hope Technology will work with you to determine the health and stability of your current network infrastructure and how to prepare it to handle the challenges and increasing requirements of the future.

Retail

District of Columbia: Basic Business License-#400317801761

License Period 2-2019 - 1-31-2021

Certified with the EmarylandMarket Place PGC

 

Metropolitan Washington Airports Authority-0060893

# LDBE Certification-4-3-2017 to 4-3-2020

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Insurance: CoverWallet Insurance -  Expire:  Feb 19, 2021

General Coverage, $2,000,000.00

Retail

Our retail clients rely heavily on technology to run their business efficiently. Many know that technology is a key interface between their clients and their profitability. The quality and reliability of that technology can greatly impact customer satisfaction, profitability and overall company performance.

The retail client simply cannot afford to lose clients or revenue to downtime of IT Equipment. Good Hope IT provides Nationwide support for countless retail clients and we understand the solutions that you need to insure profitability. Our Rapid Response Advantage delivers the fastest uptime response in the market. From a single retail location to Nationwide Chains, Good Hope IT has scalable solutions to help technology run your business without letting it ruin your business. Good Hope IT provides superior resolution to the challenges you face with installing and servicing:

  • POS Terminals

  • Flat Screens

  • Green Screens

  • Monitors

  • Scanners

  • Signature Capture Devices

  • Verification Devices

  • Card Readers

  • Receipt Printers

  • In-Store Processors

  • Plasma Monitors

Network Management solutions provide a comprehensive approach focused on providing manageable, standards-based architecture to enable the proactive, streamlined management of your environment. Benefits include established solutions from technology leaders such as Microsoft, Symantec, HP, Dell, VMware and others.

Our network consultants can work with you to:

  • Execute IT systems tasks consistently across your enterprise, while still supporting configuration and compliance requirements

  • Support a "standard" environment, even with disparate platforms and a multitude of tools and manual operations

  • Anticipate, predict and even prevent business disruption

  • Consolidate and centralize support resources, while meeting support SLA's at remote locations

  • Automate the server provisioning process in your environment

  • Avoid or eliminate your recurring IT issues

Good Hope Technology has specific services to address your network management challenges from planning and design, line of business management that includes messaging, database, security & compliance and availability management, critical remote management and data center availability management.

We can offer end-to-end solutions with a single point of contact for hardware, software, services and on-going support. In a time when many providers aspire to do everything, we focus on Network Management service excellence. We will work with you to gain an understanding of your business objectives and IT strategy, then design plans that are flexible enough to adapt to current environments and structured to scale to future requirements.

NAICS Codes:

  • 238210 Electrical Contractor

  • 237130 Power/communication line construction

  • 541512 Computer systems design

  • 541618 Utilities management

  • 541330 Engineering services

  • 517310 Telecommunication resellers

  • 541511 Custom computer programming services
  • 811212-Computer Maintenance & Repair.
  • 514199-Computer Processing, All Other Information Services.
  • 514210-Computer Processing, Data Preparation & Processing Services.

Cloud Datastore

 

What is Cloud Computing?

 

 

Whether you are running applications that share photos or support the critical operations of your business, you need rapid access to flexible and low cost IT resources. The term "cloud computing" refers to the on-demand delivery of IT resources via the Internet with pay-as-you-go pricing.

Cloud computing is the next stage in the Internet's evolution, providing the means through which everything — from computing power to computing infrastructure, applications, business processes to personal collaboration — can be delivered to you as a service wherever and whenever you need.

The “cloud” in cloud computing can be defined as the set of hardware, networks, storage, services, and interfaces that combine to deliver aspects of computing as a service. Cloud services include the delivery of software, infrastructure, and storage over the Internet (either as separate components or a complete platform) based on user demand. (See Cloud Computing Models for the lowdown on the way clouds are used.)

Cloud computing has four essential characteristics: elasticity and the ability to scale up and down, self-service provisioning and automatic deprovisioning, application programming interfaces (APIs), billing and metering of service usage in a pay-as-you-go model. (Cloud Computing Characteristics discusses these elements in detail.) This flexibility is what is attracting individuals and businesses to move to the cloud.

The world of the cloud has lots of participants:

  • The end user who doesn’t have to know anything about the underlying technology.

  • Business management who needs to take responsibility for the governance of data or services living in a cloud. Cloud service providers must provide a predictable and guaranteed service level and security to all their constituents. (Find out what providers have to consider in Cloud Computing Issues.)

  • The cloud service provider who is responsible for IT assets and maintenance.

  • Cloud computing is offered in different forms: public clouds, private clouds, and hybrid clouds, which combine both public and private. (You can get a sense of the differences among these kinds of clouds in Deploying Public, Private, or Hybrids Clouds.)

    Cloud computing can completely change the way companies use technology to service customers, partners, and suppliers. Some businesses, such as Google and Amazon, already have most of their IT resources in the cloud. They have found that it can eliminate many of the complex constraints from the traditional computing environment, including space, time, power, and cost.